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FREQUENTLY ASKED QUESTIONS

Creating an account in the Duxcasino is simple and straightforward. All you have to do is click *Sign Up* in the upper left corner and enter the required information. Having done that, you will receive an e-mail with a confirmation link which will let you verify your e-mail address. Once all this is done, your account will be fully active.

The fastest way is to create a new password by clicking the Forgot Password? link. You will receive an e-mail that will direct you to creating a new password for your account. If you are unable to do this on your own or you haven’t received our e-mail, you can contact our friendly support team through the live chat or write to support@duxcasino.com. We will be more than happy to assist you further.

If that happens, please contact our friendly support team through the live chat or write to support@duxcasino.com. We will resolve all problems as soon as possible.

We're sorry, you won't be able to change your e-mail address after registering.

Each user can register only one account from one computer, IP address.

Funds that are already on your account’s balance cannot be converted into another currency.

No, it is only allowed to open one account during your lifetime, even if the old account is closed down, you will have to request this one to be reopened as no new accounts can be created.

No. Unfortunately, it's not possible to change your email address.

There are two ways of changing the currency in your account: you can either have your mouse over the currency at the top right of the site and change it from the dropdown list, or you can click on “Select” from your profile page on the one you wish to have active.

Both your deposits and withdrawals can be made in the following currencies: RUB, EUR, USD, CAD, NZD, NOK, PLN.

Simply click “+ Add Currency” and here choose a currency that you wish to add from your profile page.

For Fiat currencies You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away.

It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee. For more information, please visit our Payment page.

The minimum deposit and withdrawal amount is 20 EUR or its equivalent.

We aim to provide you with the best payment services. To that effect, all of your withdrawals will be processed instantly, even though in some cases it might take longer (up to 12 hours).

We have a daily limit of €/$2,500 and a monthly limit of €/$15,000.

Before a withdrawal is allowed to be made your deposit has to be wagered at least x3, this means that the amount you have deposited needs to be played three times .

Unfortunately, you can only cash out the same way as you deposited. In other words, if you use Skrill as the deposit method, you have to withdraw to Skrill, and you won’t be able to withdraw to, for example, Neteller or a card. The money has to go back the same way as they came into your account.

Bonuses are additional money added to your balance. The bonus size depends on the promotional offer's terms, and all players must satisfy the bonus wagering requirements before they can make a withdrawal.

Simply enter your account, go to your personal profile "My Account", and click the "Bonuses" tab. It displays all the information about active bonuses and the required bonus payout amount. If you need additional assistance, please don't hesitate to contact our friendly support team through the live chat or write to support@duxcasino.com.

To receive your welcome bonus, you need to make a deposit. When making the deposit, please do not forget to mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit.

The different casino games contribute differently to satisfying the bonus wagering terms. For complete information, please visit our page about bonus terms.

All deposit-related bonuses have a x40 wagering requirement. For more information, please visit our bonus terms page.

When you play with an active bonus, there are a few rules that apply when it comes both to the maximum bet and the games that are accessible to be played. Until the bonus has been wagered, the maximum bet is 5 EUR, 10 USD/CAD/AUD.
Certain games, including all Jackpot games, are unavailable to be played, but no worries, if you try to open a game that you are not allowed to play with a bonus, you will get an error message stating that the game is not available due to an active bonus.

A wagering requirement is something that all bonuses have attached to them, and what this means is that a bonus needs to be wagered (played for) x amount of times before the bonus funds are turned into the real cash that can be withdrawn.

Not all games are made equal when it comes to wagering a bonus, unfortunately. Live games, when being played, do not contribute anything to the wagering requirement. Other table games contribute with 10% of what you play for.

Go to the Bonuses page in your profile. There you can see your active bonus and how much you have left to wager it.

Fair play is as important to us as are long-term relationships with our customers. Therefore, the scores of most of our games are verifiable. This means all game scores are genuine and players can verify them independently. In addition, we offer complete guarantee that all the games are fair as we have received the Malta License, and the games themselves employ a certified RNG.

Of course! Duxcasino offers its customers the option to play in a test mode.

In case of technical problems during a game, some of your game rounds may remain unfinished. Nevertheless, the round will usually be played to the end on the server, and if you have any winnings, they will be credited to your account. Please don't hesitate to contact our friendly support team through the live chat or write to support@duxcasino.com.

To play in our casino, you need to have the latest versions of Java and Flash installed on your computer. You can download Java for free here: http://java.com , and Flash from here: http://get.adobe.com/flashplayer/. If nothing changes, this might mean the internet connection has dropped off. In addition, in such cases we also recommend that you clear the cache or cookies, relaunch the browser and/or device and retry everything. If none of this helps, please contact our friendly support team.

All games are available in the fiat currencies.

We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then, please, contact our support team.
Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details of what happened. If you are able to provide a screenshot of the problem, it will also assist us in fixing the problem.

Of course! Our site utilizes the 128-bit SSL (Secure Socket Layer) encryption protocol. In the online security sphere, it's used for transmitting confidential information. You can, therefore, be confident that your credit cad numbers and other personal data will be protected by world-class professionals.

Yes, you will have to verify your account upon request.

Please upload all required documents right to your personal profile. Bear in mind that the files can be no larger than 2 MB. Allowed file formats: BMP, JPEG, JPG, PNG. To do this, go to the Documents page. If you have any winnings, they will be credited to your account.

You can check the status of your documents on the same page where you uploaded them, i.e. in your personal profile. Simply select the Documents tab, and you will be able to find out their status.

Our top priority is to make sure that we keep all our players safe and we take this very seriously. We are regulated by the Gaming Authority and they request that we collect these documents in certain cases on behalf of our players to create a safe and regulated environment where you can fully enjoy the website.

We take your security extremely seriously. Our experts have built in various sophisticated measures to prevent theft of funds or case sensitive information.

When you request a withdrawal, if at this stage we require documents from you, we will send you an email within an hour asking for the required documents with the instructions on how to proceed. The required documents then have to be uploaded under your profile’s document section and will be verified within 12 hours, mostly this is done within one hour though.

On the same page where you upload your documents, you will see the information about the submitting status over the picture of the document uploaded on the page.

    There are a few steps you can take to make sure that your account is as safe as it can be.

  1. Make sure you are using a different password for the casino account than your email account connected to your casino account or any other site you are using.
  2. Do regular virus scans on your computer to ensure no malicious programs, such as keyloggers, which can gather your secure information, are hiding on your computer.
  3. Enable 2FA for your account.

Yes, you can do that. Just go to limits tab in your profile. We offer the opportunity to reopen your account after that period ends. To do this, please contact our friendly support team through the live chat or write support@duxcasino.com.

Yes, you can close your account permanently. Please bear in mind that you will not be able to reopen it or create a new one. To close your account, please, contact our friendly support team through the live chat or write to support@duxcasino.com.

A cooling off period is for when you just wish to take a small break from playing, from a day up to 6 months. While on a cool off, you can still log in to your account. However, you will be blocked from any depositing and the promotions won’t be sent to you. The cooling off will also be deactivated automatically when the period is up. It can also be disabled sooner with a 7 days reopening time.

A self exclusion is set for a longer period of time, from 6 months to permanent. When it is enabled, you can no longer log into your account at all. The account can not be reopened before the time limit has expired. You would need to contact us after the set limit has expired for us to reopen the account.

That you can do from your limit page. You only need to click on the “Edit” button for the limit you wish to raise/remove and either enter a higher amount or click on “Disable”. When this has been done, a confirmation email will be sent to the email address linked to your account. There you will just need to confirm the raise/removal. In 7 days from that moment the limit will be raised/removed. As the limits are there for the responsible gaming reasons and to protect you from you playing over your budget for a certain period of time, it takes 7 days to remove/raise a limit so you can not impulsively go over and beyond the limit that you have chosen for yourself.

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